For: Admins
If a staff member is unable to log in, you can send them a password reset link directly from their profile.
How to Send a Password Reset
Log in to the Admin Console
Navigate to Staff & Users
Click on the staff member to open their profile
Click the three-dot menu in the top right corner
Select Reset Password
A reset link will be sent to the staff member's login email address.
Note: The reset link expires after 2 hours. If it has expired, repeat the steps above to send a new one.
If a Staff Member Is Locked Out
Staff members can also reset their own password from the login screen by selecting Forgot Password and entering their email address.
A reset link will be sent to the staff member's login email address.