Completing Forms Offline

If you are out of range or don't have an Internet connection you can still complete forms in the Safe Food Pro Tablet/Phone App

In this Article

No need to worry, if your Wifi drops out of mobile data stops you can still complete your Food Safety Forms

Note: If your app has gone into offline mode and you have offline completed forms, don't log out of the app or restart your tablet. This will lose the forms that are stored offline on your App. Please read the information below or contact for more info

Am I Online or Offline? 

The best place to see if you are online or offline is to check the icon in the top right corner of the app. 

  • Online - White Wifi logo 
  • Offline - Red Triangle
  • Offline with Completed Offline Forms - Red Triangle with a number next to it. The number represents the number of forms that are currently stored offline on your app that haven't been sent to the Admin Console.

How to take my Mobile or Tablet back online

Depending on your device, there are a couple of factors that can come into place. The best things to check are: 

  • Wifi is turned on, on your device 
  • The Wi-Fi is turned on and working in your building 
  • If you use Data not wifi, check your data is turned on e.g. 3G, 4G or 5G 
  • Check you haven't run out of data if you have a limit 
Note: Still stuck? Contact before trying anything further. We'll be able to help from here.

Uploading Locally Stored Forms from Saved Forms 

You can also upload your Completed Forms from the Saved Forms Tab on the App. On the Diary page, you'll see there are some forms in offline mode to be uploaded

To do this:

  • Go to the Menu by clicking the 'Hamburger button'
  • Click on the Saved Forms Tab 
  • From here you can see all your Completed Forms, if they are locally stored there will be a Cloud icon with a line through it
  • Ensure you are in the network or wifi. You can Swipe on the Form to reveal further options
  • Click on the Upload button - Successful upload removes the cloud symbol. There will be an Error message if the upload fails.

How to upload Offline forms to the Admin Console

Your app has come back online but you have forms that were completed offline? These should upload automatically when you come back into range. If they don't, you can simply click the  red triangle or wifi icon to upload the forms to your Admin Console

Note: Offline Mode is only available in the Safe Food Pro mobile App. Form completion is the only feature available for offline mode; if you want to add staff or view resources or older completed forms you will need to find a connection. 

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