Temperature Sensor Notifications

Have you set up your Notifications? You can get notified by email or push notifications if there was an out of bounds temperature reading or a sensor connection outage.

Temperature Out of Range Notifications:

Temperature out of range notifications alert you when equipment exceeds its required temperature range for a prolonged period.

The notification timing is governed by the "Out of Range Duration" setting.

• An initial notification is sent after the equipment's temperature remains out of range for at least the "Out of Range Duration." If the temperature returns to normal before this duration expires, no notification is sent.

  Further notifications follow while the temperature remains out of range:

  • Subsequent alerts are sent up to 2 hours after the initial reading.
  • An additional alert is sent after 24 hours if the temperature remains outside the range.

Strategically setting the "Out of Range Duration" prevents unnecessary alerts. For example, setting the duration longer than a typical temperature spike (like a defrost cycle) ensures you only receive notifications when an actual problem occurs, not during expected operations.

Example: Setting the duration to 75 minutes instead of 45 minutes could prevent expected defrost cycle notifications, reserving alerts for genuine issues.

When you receive a notification, check your dashboard or the piece of equipment, to make sure nothing is wrong.

Setting up Temperature Sensor Notifications:

There are two types of notifications that can be sent out by the temperature sensors, when the temperature reading of a sensor is out of range of the expected temperatures, or when the sensor is offline. You can set up a notification to selected users about both types of issues, so that you can keep any issues under control.

To set up a user to receive notifications:

1. Login to the Administration Console (Computer) 
2. Go to Team and Users
3. Click the pencil icon beside a user to open the user
4. Scroll down to User Notifications 
5. Check the relevant boxes for the user depending on what type of notifications they need to receive. 

6. Click SAVE

   

Select the options that suit you the most: 

• The "Email" option will send an email notification to the user's email address. 
• The "In App" option will send a push notification to any mobile device that the user's email address is logged into.
• "Temperature Sensor Reading Out of Bounds" boxes the user will receive a notification whenever the temperature of the equipment goes outside of the expected range. 
• "Sensor Not Sending Readings" boxes the user will receive a notification whenever there is a sensor outage. 

Device Outage Notifications:

If your sensor stops sending readings a red alert message will appear on the dashboard. It's really important to keep an eye on these outages or set up your outage notifications, to make sure you keep getting your temperature readings.

Outage notifications will be sent whenever an outage starts for a sensor. This notification will be sent as an email to the specified users and, if these users have a mobile device logged into their email, a push notification will be sent to the device.

Outages for the temperature sensors can happen for many reasons such as:

• Your Hub has been switched off at the power
• Internet outages
• Interference in the Fridge e.g. steel containers placed in front of sensor, a new delivery of goods blocking sensors etc
• Hub is too far or has too many barriers between the sensor, this makes the reading weak which makes outages common

To check if any of these are a problem:

• On the hub, check that the power light is on
• Check that the hub's Net light is on
• Move items about in your fridge that may be causing interference
• If you are able to, try move the hub closer to the sensors
• Check our Troubleshooting Tips or email support@safefoodpro.com.au