Frequently Asked Questions

Safe Food Pro Frequently Asked Questions

Q. Why am I getting orange circles beside my forms?

A. Some fields on a form are required. These are displayed with a * beside the question. These have come from the “Show” records from the Food Control plan. If a form is saved without some of these required fields completed it will show an orange circle beside it. You can partially complete a form in the mobile application and then open it again later and complete the form. For example, you may be interrupted when filling in a form or you are filling in a calibration or proving cooking form where you have to wait for some time between measurements. 

Q. What file formats can I upload as a Resource?


Q. How do I manage Closed Days and Seasonal Closures?

A. There are several parts to this question and answer. If you are closed every Sunday and Monday then you may want to alter your Form Schedules so that daily scheduled forms do not appear on those days of the week in the mobile application (See the Scheduling a Form article). If you only open over some summer months and want to stop form completion over the winter months (for example) then you can block out the period you are closed for. Open the 'My Business' page on your Administration console, then click 'Closed Dates'. This is where you can block out and monitor the dates you are closed. If this is a feature your business would use, click here to learn some more! 

Q. Can I fill out forms when logging in from the Administration Console (Web Browser)?

A. Forms are only completed from the mobile application, either from the Daily/Weekly/Monthly Diary screens or by adding an ad-hoc form. The 'Dashboard Activity Stream' and the 'Reports, 'Completed Forms' pages in the web-based Admin Console show you a summary and the detail of the forms that have been completed but, (at least at this point in time) you cannot complete a new form or edit a form from the web. 

Q. If I have old data that I captured on paper can I add it to Safe Food Pro?

A. Yes, there are a couple of options, depending on how much data you have to add:

  • If you only have a small number of paper forms, you could enter the data into Safe Food Pro digital forms using the mobile application. You do this by choosing the correct date on the Daily/Weekly/Monthly Diary page of the mobile application and entering "History Mode" and then picking the Form you want (this can also be done with ad-hoc forms under the green 'plus' button). However, this approach would be very time-consuming if you have much data to add.


  • You could photograph or scan your existing paper forms (or perhaps take them to a copy shop and see what they would charge to scan them all to file) and then upload the image or PDF file(s) into the Safe Food Pro administration console on the Resources page. See the Adding a Resource article for further details on how to do this.

Q.  Will Safe Food Pro work without a network connection or offline?

A. Yes! Safe Food Pro allows you to fill in and save your forms on your tablet without any connection. This is a feature only for the Mobile/Tablet Application. Once you are back online the forms will upload and you will be able to view and monitor them from the administration console. Click here to read more about Offline Mode

Q. Does Safe Food Pro support .online email id?

A. Yes, we support .online Email ID

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